Shipping Policy

We deliver to the seven emirates of the UAE subject to access availability of our courier to your area. At the moment we don’t do International delivery.

Shipping Fees:

5 KG and less = AED 20

Additional 2 AED per kg in excess of 5 KG

Payment Method:

Local Delivery: Cash on Delivery only (COD)

Delivery Schedule:

We do not arrange same day delivery.

Order placed before 12 noon (Sat-Thu) will be sent to courier for collection on the same day.

Collection means, courier will pick up your package from our shop but it does not necessarily mean it will be delivered on the same day.

Delivery schedule is within 3 to 5 working days upon collection of your package in our shop by courier.

Courier agent will call you on the contact detail you’ve mentioned in the order prior to delivery.

Unfortunately, we won’t be able to arrange your preferred time slot for the delivery of your order as we are working with a third party courier.

Return shipping fee of AED 20 will be charged to customer if she/he refuses to accept the package. This is the charges from the courier agent.

Shipment Tracking:

Shipment details will be sent to you via e-mail along with the invoice copy.

You may call us at + 971 4 261 6942 to check your shipment status or call IMMEX directly at + 971 4 267 5557.

Local Pickup:

You may collect and pay your order (either Cash or Credit Card) in our shop located at:

BRB Gift Trading LLC

G/F Dar Al Rigga Building, Al Rigga Road, Deira, Dubai, UAE

Tel. No. + 971 4 261 6942

Mon to Fri: 10am – 10pm

Sat: 10am – 8pm

Sun: Closed

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Hello, how can we help? Customer Support Timings: 8AM - 11PM (UAE Time)